1. Overview

This Cancellation and Refund Policy applies to all ProPlayAI, SportsAI, HitAI and PitchAI subscriptions and services offered by SimpleTherapy, Inc. By subscribing to our Services, you agree to this policy. This policy is incorporated into and subject to our Terms and Conditions.

2. Subscription Plans

2.1 Subscription Terms

ProPlayAI offers the following subscription options:

• Monthly Subscriptions: Billed monthly on a recurring basis
• Annual Subscriptions: Billed annually, paid upfront or in monthly installments where available

2.2 Auto-Renewal

All subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current price unless cancelled. We will notify you via email before each renewal, including the renewal date and amount to be charged.

3. Free Trial Period

3.1 Trial Terms

New subscribers may be eligible for a 7-day free trial. During the trial period, you have full access to the subscribed features. Your payment method will be charged at the end of the trial period unless you cancel before the trial expires.

3.2 Trial Cancellation

You may cancel at any time during your free trial without being charged. To avoid charges, you must cancel before the trial period ends. Cancellations received after the trial period ends will be treated as standard subscription cancellations (see Section 4).

4. Subscription Cancellation

4.1 How to Cancel

You may cancel your subscription at any time using one of the following methods:

• Email: Send a cancellation request to support@proplayai.com

4.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features until your subscription expires
• No further charges will be made after your current billing period ends
• Cancellation takes effect on your next renewal date, not immediately

4.3 Cancellation Processing

We will process your cancellation request within two (2) business days of receipt. You will receive an email confirmation when your cancellation has been processed. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding holidays.

5. Refund Policy

5.1 General Policy

Subscription fees are generally non-refundable. Once a billing cycle has begun, we do not provide refunds or credits for partial subscription periods, unused features, or account downgrades.

5.2 Exceptions

We may consider refund requests on a case-by-case basis under the following circumstances:

• Duplicate Charges: If you were charged multiple times for the same subscription period in error
• Technical Issues: If a significant technical issue prevented you from using the Services and we were unable to resolve it
• Billing Errors: If you were charged an incorrect amount due to a system error
• Unauthorized Charges: If charges were made without your authorization (subject to verification)

5.3 How to Request a Refund

To request a refund, please contact us at support@proplayai.com with your account email, the date and amount of the charge, and the reason for your refund request. Refund requests must be submitted within thirty (30) days of the charge. Approved refunds will be credited to your original payment method within 5-10 business days.

6. Data Retention After Cancellation

6.1 Data Retention Period

After your subscription ends, we will retain your account data (including videos, reports, and analytics) for ninety (90) days. During this period, you may reactivate your subscription and regain access to your data.

6.2 Data Export

You may request an export of your data at any time before or during the 90-day retention period by contacting support@proplayai.com. We will provide your data in a standard format (such as JSON or CSV) within a reasonable timeframe.

6.3 Data Deletion

After the 90-day retention period, your data may be permanently deleted in accordance with our Privacy Policy. If you wish to have your data deleted immediately upon cancellation, please submit a deletion request to support@proplayai.com.

7. Account Reactivation

If you cancelled your subscription and wish to return, you may reactivate your account at any time by logging in and selecting a new subscription plan. If reactivated within 90 days of cancellation, your previous data will be restored. After 90 days, you will start with a fresh account.

8. Plan Changes

8.1 Upgrades

You may upgrade your subscription at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing period.

8.2 Downgrades

You may downgrade your subscription at any time. Downgrades take effect at the start of your next billing period. No refunds or credits are provided for the difference between plans.

9. Price Changes

We reserve the right to change our subscription prices. Any price changes will be communicated to you at least thirty (30) days before they take effect. Price changes apply to renewals only; your current subscription period will not be affected. If you do not agree with a price change, you may cancel before your next renewal.

10. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Material changes will be communicated via email or through the Services. The “Last Updated” date at the top of this policy indicates when it was last revised. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this policy or need assistance with cancellation or refunds:
ProPlayAI Support
Email: support@proplayai.com
Support Portal: proplayai.com/support
Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time

12. Related Documents

For more information about using ProPlayAI, please review:

• Terms and Conditions: com/terms-and-conditions
• Privacy Policy: com/privacy-policy
• Acceptable Use Policy: com/acceptable-use-policy